Cancellation & Refund Policy
Last updated: 26 July 2026
This page explains the cancellation and refund terms for paid digital services (Sargasm Plus membership) purchased on sargasmgames.com. These terms form an integral part of the Distance Sales Agreement.
1. Right of Withdrawal (Summary)
Plus membership is a digital service activated immediately upon payment confirmation. Under Article 15/1 of the Turkish Distance Contracts Regulation, there is no right of withdrawal for such services once performance has begun. If a payment has been received but the membership has not yet been activated, you may withdraw within 14 days for a full refund.
2. When Are Refunds Issued?
- Non-activated purchase: if the membership was never activated — full refund.
- Duplicate payment: if the same period was accidentally paid more than once — the excess amount is refunded.
- Technical failure: if membership benefits could not be provided at all due to a verified Platform-side issue — a pro-rata refund for the unusable period or an equivalent time extension (Member's choice).
- Incorrect charge: if an amount different from the advertised price was charged — the difference is refunded.
3. When Are Refunds Not Issued?
- Activated membership periods in use (including change of mind),
- Memberships purchased with coins and all coin/virtual-item transactions (see Terms of Use),
- Donations — voluntary and non-refundable,
- The remaining membership period if the account is suspended/terminated for rule violations.
4. Cancelling Membership
Membership ends automatically at the end of the purchased period; if auto-renewal is offered, you can turn it off at any time from your profile/membership page. Cancellation does not prevent you from using the benefits until the end of the current period.
5. Refund Process
- Submit your request via the contact page, using the account that made the purchase, together with payment details (date, amount, method).
- Your request is reviewed and answered within 7 business days at the latest.
- Approved refunds are issued within 14 days to the original payment method (for bank transfers, to the IBAN you provide). Additional delays caused by banks/intermediaries are not attributable to us.
6. Disputes
If you are not satisfied with the outcome, you may apply to the Consumer Arbitration Committee or Consumer Court at your place of residence.